Tuesday, 18 June 2019 | 22:06 WIB

BCA Receives ISO 9001:2015 in Consumer Loan Business

BCA Receives ISO 9001:2015 in Consumer Loan Business (infobank)

JAKARTA, NETRALNEWS.COM – Listed banking company PT Bank Central Asia Tbk (IDX:BBCA), also known as BCA, has received an ISO 9001: 2015 Certificate for the performance of the consumer credit business.

The certificate is based on an evaluation of the quality of consumer credit processes and services provided by BCA which have an impact on increasing added value by paying attention to the sustainability and sustainability aspects of investment both from the BCA side as a banking institution and from the community as beneficiaries.

Present to receive the ISO 9001: 2015 certificate, Director of BCA Suwignyo Budiman was handed over directly by the Director of URS Indonesia Hominjono.

Also present were BCA Executive Vice President Consumer Credit Business Felicia Mathilda Simon, Head of Regional Office VIII BCA Haryono Wongsonegoro, Senior Vice President of BCA Sub Division Consumer Credit Welly Yandoko, Senior Vice President of BCA Consumer Credit Strategic Management Sub Division Frans Sjarifudin and Senior Vice President of the Sub Division of BCA Consumer Credit Service Handy Weriko and other BCA management in Jakarta.

Suwignyo said, BCA is committed to improving the quality of consumer credit processes and services that focus on customer satisfaction and ensure that the channeled consumer loans have a sustainable and sustainable impact and value from both the customer and BCA as a banking institution.

"The certification is proof that the consumer credit process and services are carried out in stages that are prudent and oriented towards sustainable and sustainable investment. This can be a reference for the people, both national and international who want to establish cooperation with BCA in the future, "Suwignyo added.

As is known, the quality management principle in ISO 9001: 2015 consists of seven focuses, including a focus on customer satisfaction, based on leadership-oriented leadership, creating and giving added value to customers. , through a transparent process involving all parties involved in the company (process approach), oriented towards improvement that is always ready to face competition, based on facts and reality (evidence based decision making), and ensuring the continuity of good relations with all parties who related (relationship management).

Suwignyo added, with ISO 9001: 2015 it is also expected to increase customer trust, guarantee the quality of service processes, increase productivity, motivation, morale and employee performance, and improve efficiency in the future in order to guarantee company performance that has an impact on adding value to all stakeholders and society.