NEW YORK, NETRALNEWS.COM – An engaged couple flying with United Airlines from Houston, Texas, for their wedding in Costa Rika have been forced off the aircraft by security officers at the airport on Saturday, media reported.
The eviction of passengers came as United Airlines is being under high scrutiny over the company's approach to customer service after a video emerged showing security guards dragging a passenger covered in blood in the last week of solid United Express passenger plane in Chicago.
United Airlines said that the couple repeatedly tried to sit in a more expensive chairs , and did not follow the direction of the flight crew, said a release from KHOU 11 New Houston.
United, owned by United Continental Holdings Inc., has yet to respond when asked about the incident on Sunday (16/04/2017) night local time.
Michael Hohl and his fiancée Amber Maxwell, gave a different account. Hohl said, they both found other passengers sleeping on the seat they remember they are the last passengers who climbed into the flight, as he made in an interview with KHOU.
After they moved to the empty seats in the economy cabin, which is located a few rows in front, the flight crew refused their request for an additional cost, which according to the United sold as "economy plus", and asked the couple returned to the chair of their origin, said Hohl.
"We think this is no big deal, it's not like we want to move and sit down to a first-class seat," said Hohl told KHOU. "We are still in the line of economy class, a few rows in front of the home economy class seats," said Hohl added.
The company then worked with officers from the US Marshals Service, which happened to be aboard and told the couple that they should get off the plane, said Hohl.
The pair then re-enrolled in flight on Sunday, KHOU reported.